FAQs - Frequent Asked Questions
Do I need to set up an account to place an order?
You can shop at Viticolo without creating an account, however if you register with us, you’ll be able to review past purchases and save your details for fast checkout
Is my personal information kept private?
I've forgotten my password, what shall I do?
To re-set your password, follow the forgotten password instructions on the sign in page. Please note, for security reasons we are unable to send your old password via email.
What payment methods does Viticolo accept?
We accept TWINT, PayPal, Visa, MasterCard, American Express, Maestro and JCB cards. All payments are processed through a secure checkout system provided by SIXPAYMENT AG.
If you would prefer to place an order by telephone, you can call +41 79 153 2192 from 9.00 am to 6.00 pm
Which countries does Viticolo.ch deliver to?
Viticolo.ch ships to Switzerland only.
Can I amend my order once it has been placed?
Before your purchases have been prepared for dispatch we can cancel an item or edit your billing and shipping details.
However, we are unable to combine orders or add items to an existing order once it has been placed
How can I sell my wine on Viticolo?
Please visit our producers page for more information.